Si no encuentras lo que buscas, puedes escribirnos a través del chat de soporte en la esquina inferior derecha o contactarnos por los siguientes canales.
You may withdraw from the purchase within 14 days of receiving your item, without giving any reason. Send your withdrawal notice by e-mail, through the contact form or in writing; you then have 14 days to send the item back. Returns sent with Aras Kargo using the agreed return code provided by our customer service are free of charge and nothing is deducted from your refund; if you use another courier, the cost of that shipment is yours. The full amount you paid, including the original shipping fee and any instalment charge, is refunded to the payment method you used within 14 days at the latest after the item is handed over to the return carrier. No shipping fee is charged for faulty or incorrectly shipped items. For exchanges, please contact our customer service. For underwear, swimsuits, bikinis and earrings, the right of withdrawal cannot be used for hygiene reasons if the protective packaging has been opened after delivery. All of your statutory rights are set out on our Distance Sales Agreement page.
Once your payment is confirmed, your order is prepared and handed over to the courier within 1-3 business days. Our parcels are shipped with Aras Kargo through Basit Kargo. If you are a member, you can see the tracking details in the order details on your My Account page, or ask our customer service. Public holidays and campaign periods may cause a short delay.
After hand-over to the courier, average delivery time is 1-3 business days to central districts and 2-5 business days to other cities and districts. In any case your order is delivered within the statutory limit of 30 days from the date it reaches us.
Shipping is free for orders of 3.500 TL and above. Below that amount the shipping fee depends on your delivery address, and is shown in the order summary before payment. No shipping fee is charged for in-store pickup.
Your parcel is held for 3 days at the carrier's nearest branch. Parcels not collected within this period are returned to us; if you ask us to send it again, the shipping fee is payable by you.
You can pay by credit card, debit card or bank transfer/EFT. When you enter your card number at the payment step, the installment options available on your credit card are listed according to its card program (Bonus, World, Maximum, Axess, CardFinans, Paraf, Advantage, Bankkart Combo, Sağlam Kart). Debit cards and cards issued outside Türkiye are charged in a single payment. Card payments are processed through Tami's secure payment infrastructure; your card details are not stored on our site. Bank transfer details are shown at the payment step.
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