This page contains the general text of the agreement. The details specific to your order (items, quantities, prices, shipping fee, payment method and delivery address) are added to this text at the payment step and presented for your approval before you complete the order. In case of any difference, the Turkish text prevails.
The person placing the order. The Buyer's name, delivery address, phone number and e-mail address are those given during the order and appear in the order-specific text of this agreement.
This agreement sets out the rights and obligations of the parties under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the goods whose characteristics and sale price are shown in the order summary and which the Buyer orders electronically through the Seller's website romantikbutik.com. As the order is placed on the Seller's own website, there is no intermediary service provider.
The Buyer confirms electronically that, before this agreement was concluded, they were informed through the Pre-Contractual Information Form and obtained this information. The Pre-Contractual Information Form is an integral part of this agreement and its content cannot be changed unless the parties expressly agree. The general text of the form is on the Pre-Contractual Information Form page.
6.1 The Buyer may withdraw from the agreement within 14 days of the day the Buyer, or a third party designated by the Buyer, receives the goods, without giving any reason and without paying any penalty. The right of withdrawal may also be used before delivery. Where an order is delivered in several parts, the period starts on the day the last item is received.
6.2 It is sufficient to send the withdrawal notice to the Seller in writing or by a durable medium before the period expires. Ways to notify: address Zafer Mah. Gazi Cad. No: 107/2 İlkadım / Samsun; e-mail bilgi@romantikbutik.com; the contact form on the website. The Buyer may use the withdrawal form attached to the Pre-Contractual Information Form or make any statement clearly setting out the decision to withdraw.
6.3 The Buyer sends the goods back to the Seller within 14 days of the date the withdrawal notice is sent. The Buyer is not responsible for changes and deterioration resulting from using the goods in line with their functioning, technical characteristics and instructions for use during the withdrawal period.
6.4 The Seller designates Aras Kargoas the carrier for returns. When the goods are sent back with this carrier using the Seller's agreed return code or procedure, the return cost is borne by the Seller, it is not charged to the Buyer and nothing is deducted from the refund. The agreed return code is given to the Buyer by our customer service upon the withdrawal notice. If this carrier has no branch where the Buyer is located, the Seller arranges for the goods to be collected from the Buyer at no extra cost. Within 14 days of the goods being handed over to this carrier, the Seller refunds all payments collected from the Buyer, including the original delivery fee and, for instalment payments, the instalment charge. If the goods are sent with another carrier, this period starts on the date the goods reach the Seller and the cost of that shipment is borne by the Buyer.
6.5 If the right of withdrawal is used before the goods are delivered (the order is cancelled before it is handed over to the courier), all payments collected are refunded within 14 days of the withdrawal notice reaching the Seller.
6.6 The refund is made in a single payment, in a manner consistent with the payment method the Buyer used, without any cost or obligation for the Buyer. Card payments are refunded to the same card; the time it takes to appear on the statement depends on the bank.
6.7 For orders invoiced to a company, the return invoice issued by that company must also be sent to the Seller, as required by tax legislation.
Under Article 15(1)(ç) of the Regulation on Distance Contracts, the right of withdrawal cannot be used for the following goods if their protective elements such as packaging, tape, seal or wrapping have been opened after delivery and their return is unsuitable for health and hygiene reasons:
The right of withdrawal remains for these goods if their protective elements are unopened. For all other goods the right of withdrawal is not restricted.
The Seller does not apply a tariff higher than the ordinary rate on the telephone line it allocates for communication regarding a concluded agreement.
The Seller keeps the information and documents on the right of withdrawal, information, delivery and its other obligations relating to this agreement for 3 years. The order-specific Pre-Contractual Information Form and this agreement are provided to the Buyer on a durable medium after the order.
The Buyer may submit complaints by e-mail, by phone or through the contact form; complaints are recorded and answered as soon as possible. Turkish law applies to matters not covered by this agreement.
For disputes with a value below 186.000TL, application to the consumer arbitration committee at the Buyer's place of residence or where the consumer transaction took place is mandatory (the monetary limit set for 2026; the limit is set again every year and the limit in force on the date of application applies). For disputes of this value or above, the Buyer may apply to the competent consumer court, including the consumer court at the Buyer's place of residence, provided that mediation has been sought before filing a lawsuit as required by Article 73/A of Law No. 6502.
This agreement is concluded and enters into force when the Buyer electronically confirms the Pre-Contractual Information Form and this agreement and completes the order. The agreement is not concluded without confirmation of the pre-contractual information.