1. Delivery
- Once your payment is confirmed, your order is handed over to the courier within 1-3 business days. For bank transfers (havale/EFT), this period starts once the payment reaches our account. Public holidays and campaign periods may cause a short delay.
- Our parcels are shipped with Aras Kargo through Basit Kargo.
- After hand-over, average delivery time is 1-3 business days to central districts and 2-5 business days to other cities and districts.
- In any case your order is delivered within the statutory limit of 30 days from the date it reaches us. If it is not, you may terminate the contract and all payments, including delivery costs, are refunded within 14 days.
- Shipping is free for orders of 3.500 TL and above; below that amount the shipping fee depends on your delivery address, and is shown in the order summary before payment. No shipping fee is charged for in-store pickup.
- We ship only to addresses in Türkiye.
- If you are a member, you can see the tracking details in the order details on your My Account page; you can also ask our customer service.
2. On Delivery
We recommend that you check your parcel when it is delivered. If you see tearing, opening, crushing or wetting, having the courier record it in a report helps us resolve it quickly. If you notice damage, a missing or an incorrect item later, please let us know at bilgi@romantikbutik.com. We are responsible for any loss or damage until the parcel is delivered to you.
3. Absence at the Address and Incorrect Addresses
- If you are not at the address at the time of delivery, your parcel is held at the carrier's nearest branch for 3 days; parcels not collected within this period are returned to us.
- Please make sure your address details are correct. If a parcel cannot be delivered because of a wrong or incomplete address, or is returned because it was not collected, the shipping fee for sending it again is payable by the buyer.
4. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, report it through your account (My Account > My Orders) or by writing to bilgi@romantikbutik.com. Adding a photo speeds up the review. No shipping fee is charged for faulty or incorrectly shipped items, and your statutory rights for defective goods are reserved.
5. Right of Withdrawal and Returns
- You may withdraw from the contract within 14 days of receiving your item, without giving any reason and without paying any penalty (Law No. 6502). You may also withdraw before the item is delivered.
- Send your withdrawal notice before the period expires, in writing, by e-mail to bilgi@romantikbutik.com or through our contact form.
- Send the item back within 14 days of your withdrawal notice. You are not responsible for changes caused by trying the item in the normal way; returning it with its tags and any accessories speeds up the process.
- Free returns: our designated return carrier is Aras Kargo. When you send the item with Aras Kargo using the agreed return code that our customer service gives you, the return shipping cost is ours and nothing is deducted from your refund. If there is no Aras Kargo branch where you are, we arrange for the item to be collected from you at no extra cost.
- If you send the item with another courier, the cost of that shipment is yours and the refund period starts when the item reaches us.
- We refund the full amount you paid, including the original shipping fee and, for instalment payments, the instalment charge, within 14 days of the item being handed over to the return carrier. If you withdraw before the item is shipped, the refund is made within 14 days of your notice.
- The refund is made in a single payment to the payment method you used, at no cost to you. For card refunds, the time it takes to appear on your statement depends on your bank.
- For orders invoiced to a company, the return invoice issued by that company must also be sent to us, as required by tax legislation.
For exchange requests, please contact our customer service.
6. Items Not Eligible for Withdrawal
The right of withdrawal cannot be used for underwear, swimsuits, bikinis and earrings if their protective elements such as packaging, tape, seal or wrapping have been opened after delivery, as their return is unsuitable for health and hygiene reasons (Regulation on Distance Contracts, Article 15(1)(ç)). If the protective element is unopened, your right of withdrawal remains. For all other items the right of withdrawal is not restricted.
7. Contact
For any question about delivery or returns: bilgi@romantikbutik.com · +90 546 234 55 17. All terms of sale are set out in our Distance Sales Agreement and Pre-Contractual Information Form.